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We connect organisations around the world so that they can make a difference to people everywhere.
We challenge standards of customer experience in the telco world where others can't keep the pace. Our Net Promoter Score of 69 is industry-leading and we build intelligence into everything we do.
Why? Because we know that connectivity delivers the moments that matter.
Colt is recognised with Frost & Sullivan’s 2021 European Customer Value Leadership Award
Based on its recent analysis of the European business network services market, Frost & Sullivan has recognised Colt with the 2021 European Customer Value Leadership Award. With a mix of human skill and technology, we're able to offer optimum customer experiences all along the customer journey. Download the report today...
Customer experience; continuing to lead with our NPS
Our score reflects the time and effort we put into our global CX programmes, the attitude of our leadership and the focus of every colleague on our customers. We put the customer at the heart of everything we do, and I’m thrilled that both our EU and Asia NPS have demonstrated that over the last couple of years. This compliments and goes alongside the work we’re doing on our Net Easy Score (NES), which looks at how easy it is to do business with us, across a range of transactions and touchpoints.
The Gold Standard; Colt tops Europe for Best Innovation in Customer Service
At Colt, we put the customer at the heart of everything we do. It’s written in our strategy, it’s in our vision, and we’re focused on doubling down on customer experience (CX) now more than ever before. Why? Because awesome customer experience is no longer a point of differentiation for businesses, it’s becoming the minimum. We understand our customers’ needs and expectations are always changing, and we are determined to not only meet these expectations, but to consistently go above and beyond. Read more...
"The Colt infrastructure is robust, Colt controls it end-to-end, and we get excellent support from our account and service managers who really understand our business."
VP Telecoms EMEA, Intercall
"The overall evaluation of the service received is positive in two ways: first, due to the technical quality of the product in terms of its strength, consistency and security, and second, in terms of the advice and assistance received during both the pre- and post-sales stages."
Technology Director, IMSolutions
"Colt has been a real partner throughout the years we've been working together, always ensuring that its services have kept pace with growth in our business. The people I deal with directly at Colt understand my needs. We have a smooth, efficient relationship."
SVP of IT, Louvre Hotels
"We know that Colt focuses on enabling its customers to meet their goals, rather than purely technological aspects of any project. This philosophy fits excellently with the service understanding of the [Berlinale] festival"